Customer Feedback Form

KMFRI handles the information you give in this form under the Data Protection Act, 2019.

What we collect

What you write here and, only if you give them, your name, email address and phone number. The survey is optional.

Why

To record, respond to and resolve your feedback, and to improve our services. Survey answers are only reported as totals.

Who sees it

KMFRI staff who handle feedback, in our customer relationship management (CRM) system. We never sell it, and only share it if the law requires.

How long we keep it

Only as long as we need it to resolve your feedback and meet KMFRI's record-keeping duties.

Your rights

You can ask to see, correct or delete your personal data, or withdraw this consent, by writing to director@kmfri.go.ke. Quote your tracking code if you have one. Read the full privacy notice